Privacy Policy – Wendell Property Management
Revised Date: 1 May 2026
Introduction
At Wendell Property Management (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (NZ).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you engage with us as a property owner, tenant, applicant, contractor, or website user.
What Personal Information We Collect
We may collect personal information including:
- Full name and contact details (email, phone number, address)
- Identification information (e.g. driver licence, passport)
- Financial information (e.g. bank account details, income verification)
- Employment and rental history
- References and background checks
- Property ownership details
- Tenancy-related information (e.g. rent payments, maintenance requests)
- Communications with us (emails, calls, messages)
- Website usage information (e.g. IP address, browser data, cookies)
We only collect information that is necessary to provide our services.
How We Collect Personal Information
Information You Provide Directly
We collect personal information directly from you when you:
- Enquire about our services
- Apply for a tenancy
- Engage us to manage your property
- Contact us by phone, email, or online
- Use our website or owner/tenant portals
Information We Collect from Third Parties (IPP3A)
In some situations, we collect personal information about you from third parties.
These may include:
- Property owners or tenants
- Previous property managers or landlords
- Letting agents or referral partners
- Credit reporting agencies (e.g. credit checks)
- Referees (personal or professional)
- Maintenance contractors or service providers
- Government agencies
- Publicly available sources
Your Right to Be Informed (IPP3A)
Where we collect your personal information indirectly, we will take reasonable steps to notify you of:
- The fact that we have collected your information
- The purpose of collection
- Who we may share it with
- Our contact details
- Whether collection is required or authorised by law
- Your rights to access and correct your information
We will do this as soon as reasonably practicable, unless an exception under the Privacy Act applies.
In some cases, another party may notify you on our behalf.
When We May Not Notify You
We may not need to notify you where permitted by law, including where:
- You have already been informed
- The information is publicly available
- Notification would be impracticable
- Notification would prejudice the purpose of collection
Why We Collect Your Information
We collect and use your personal information to:
- Manage rental properties on behalf of property owners
- Assess tenancy applications
- Communicate with property owners, tenants, and contractors
- Arrange maintenance and repairs
- Collect and manage rent payments
- Comply with legal obligations (e.g. Healthy Homes, tenancy law)
- Improve our services and systems
- Market our services (where permitted)
Sharing Your Personal Information
We may share your personal information with:
- Property owners (if you are a tenant or applicant)
- Tenants (where relevant to the tenancy)
- Contractors and tradespeople (for maintenance and repairs)
- Credit reporting agencies
- Professional advisors (e.g. accountants, legal advisors)
- Service providers (e.g. software platforms like tenant/owner portals)
- Government agencies (where required)
We only share information where it is necessary for our services or required by law.
Overseas Disclosure
Some of our service providers or systems may store or process data overseas.
Where this occurs, we take reasonable steps to ensure your information is protected in accordance with New Zealand privacy standards.
Storage and Security
We take reasonable steps to protect your personal information from:
- Loss
- Unauthorised access
- Misuse
- Disclosure
This includes secure digital systems, access controls, and staff training.
Accessing and Correcting Your Information
You have the right to:
- Request access to your personal information
- Request correction of your personal information
To do so, please contact us using the details below.
We will respond within a reasonable timeframe in accordance with the Privacy Act.
Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Understand how visitors use our site
- Improve user experience
- Support marketing and performance insights
You can disable cookies through your browser settings.
Retention of Information
We retain personal information only as long as necessary to:
- Fulfil the purpose it was collected for
- Meet legal and regulatory requirements
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Wendell Property Management
Email: info@wendellproperty.co.nz
Phone: 09 849 2588
Website: https://wendellproperty.co.nz