How do I best manage changing flatmates?When you’re wanting to change flatmates, you’ll need to get in touch with your property manager to arrange the transfer.…
I have an urgent repair – how do I sort that?If something needs quickly repairing during office hours, you can phone the office and speak to your property manager. Even…
I’m locked out of my house – what do I do?If you get locked out during office hours, you can swing by the office to grab a spare key. Make…
Do I need to look after the lawns and gardens?Unless stated otherwise in your tenancy agreement, the lawns and gardens of your house are your responsibility to maintain. If…
My water bill is really high – what can I do?If you’re water bill is unusually high, there may be a leak – so we’ll usually first ask you to…
What’s the deal with water payments?If your property has a separate water meter, you’ll be required to pay for the water you use while you’re…
Do I need renters insurance?While your property owner has insurance on the land and building, you are in charge of looking after your own…
What do I do when I want to move out?When you decide to move out, we always need 28 days written notice. If you want to vacate before the…
I’m in a fixed term lease but want to move out – what do I do?If you’re wanting to leave your property before your fixed term tenancy expires, you’ll need to get in touch with…
What’s the difference between a fixed term or periodic tenancy?A fixed term tenancy means you have your home for a pre-determined specific period of time – generally between 6-12…
What will it cost me to move into a new place?Each place is different, so there is not set cost for moving – it really depends on how much your…
Aside from sorting the contract, are there any other things I need to do to move in?An important aspect of your tenancy agreement is the move in inspection report. Before you move in to your new…
What do I need to understand about Tenancy Agreements?Once your application has been approved, you’ll need to meet us at the office to sign the tenancy agreement. This…
Are there things that can help when applying for a home?We know it can be stressful, so we aim to keep the application process as speedy as possible. To help…
How do I apply for a home?If you find a house you’re interested in making your home, fill in the application form and submit it to…